Gifts of Change FAQs
When will my card arrive?
Please allow 10 working days for you gift cards to arrive. We will post all cards within 3 working days, and Australia Post normally takes around 5-7 working days to deliver them. To ensure that your Gift of Change card arrives before Christmas please order before the 12th of December. Need your gifts in a hurry? Simply order an e-card or Print at home card to get your gifts to their recipients on time.
When you choose to have your card delivered as an e-card, we’ll email them to the recipient email address you provide within one business day of placing your order.
Print at home cards:
Print at home cards will be emailed to the email address you’ve provided with your receipt within one business day of placing your order. Then you can print off your card, write a personalised message and give to a loved one.
If you have left your shopping to the last minute don’t worry! Contact us on +613 8373 2500 or by emailing firstname.lastname@example.org and we will express post your order. Extra charges apply.
Can the gift cards go directly to the person I am buying for?
For the printed cards and print at home cards we send the cards directly to you, allowing you to write a message and give it to your loved one. If you choose the e-card, this can be sent directly to the person you are purchasing the gift for or to yourself.
What should I do if I haven’t received my card?
If your gift card does not arrive within 10 working days of placing the order please contact our team on +613 8373 2500 or email@example.com.
Do I get a receipt?
Yes. You will receive a receipt for all gifts purchased. You will receive your receipt via email after you place your order online. If you have ordered e-cards, they will be sent out to the recipient in a separate email shortly after.
Can I choose my own amount to donate?
If you would like to donate an amount different to what is available you can make an additional donation at checkout, or make a general donation online. Or if you prefer you can buy multiple cards to give a large donation.
How have the gift prices been calculated?
The prices of gifts are calculated based on the costs associated with delivering that item or project and the number of beneficiaries. The gifts are examples of how your tax-deductible donation will be used to support the work of IWDAs partners, including but not restricted to the items featured online.
Any other questions? Contact our team: +613 8373 2500 or firstname.lastname@example.org.