Terms and Conditions

Website

  1. Acceptance of Terms
    By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please refrain from using our website.
  2. Amendments
    IWDA reserves the right to modify these terms and conditions at any time by posting the updated version on our website. Your continued use of the site constitutes acceptance of any changes.
  3. Use of Website
    You agree to use this website for lawful purposes only and in a manner that does not infringe upon the rights or restrict the use of this site by others.
  4. Intellectual Property
    All content on this website, including text, graphics, logos, and images, is the property of IWDA or its content suppliers and is protected by applicable intellectual property laws. Unauthorized use of this content is prohibited.

Website content may be copied for personal use only, provided that copyright notices and source indications remain intact. Some materials on this website are used with permission from third parties, and their reproduction requires approval from the respective copyright holders.

  1. Privacy
    Your privacy is important to us. IWDA collects and processes personal information in accordance with our Privacy Policy. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
  2. Third-Party Links
    Our website may contain links to third-party websites for informational purposes. These links do not indicate endorsement, and IWDA is not responsible for the content or privacy practices of external sites.
  3. Limitation of Liability
    IWDA strives to ensure the accuracy of the information on this website but does not guarantee its completeness or reliability. We are not liable for any loss or damage arising from the use of this site.

IWDA does not warrant that this website will be uninterrupted or error-free, that defects will be corrected, or that the website and its server are free of viruses or other harmful components.

  1. User-Submitted Content
    Any content you submit to IWDA via this website, including comments or suggestions, will be treated as non-confidential and may be used by IWDA without compensation. IWDA reserves the right to remove any such content at its discretion.
  2. Conflict of Terms
    In the event of a conflict between these Terms and Conditions and specific terms related to certain sections or materials on this website, the specific terms shall prevail.
  3. Governing Law
    These terms and conditions are governed by the laws of Victoria, Australia. Any disputes arising from the use of this website will be subject to the exclusive jurisdiction of the courts of Victoria.
  4. Contact Information
    For any questions regarding these terms and conditions, please contact us at:
    • Email: iwda@iwda.org.au
    • Mail: PO Box 64, Flinders Lane, VIC 8009
    • Telephone: +61 3 8373 2500

 

Fundraising & Donations Terms and Conditions

General terms

Donations to IWDA of $2 and over may be tax deductible. Ongoing regular donations are tax deductible and will be receipted at the end of the financial year.

Acceptance & Refusal of donations and financial support

IWDA gratefully accepts donations, gifts in wills (bequests), and sponsorships from individuals, businesses, and other organisations that support our vision of gender equality for all.

We use donations to support our work to further our mission, including partner and program service delivery, monitoring and evaluation, administration, fundraising, and community engagement.

We are committed to making decisions that are in the best interests of the organisation and the partners and communities we proudly work alongside.

IWDA’s Donor Acceptance & Refusal Policy is in place to ensure transparent, considered, and consistent decision-making regarding the acceptance, refusal, and return of gifts. It provides assurance to potential supporters of our professionalism and integrity.

Disputes and Complaints

All complaints, grievances, and disputes will be treated seriously and addressed promptly, with due regard to fairness, confidentiality. All parties and in good faith.

If you believe there has been an error with your donation, please contact us as soon as possible so we can resolve your query quickly.

All donation-related issues should be directed to IWDA in the first instance so that we can attempt to resolve the matter.

Raising a Complaint

At IWDA, we value the generosity and trust of our supporters. We are committed to ensuring your experience with us is positive, and we take all concerns seriously—especially those related to donations.

We recognise that sometimes things may go wrong, and when they do, we want to hear from you. Your feedback helps us improve and ensures we remain accountable to those who support our work and the communities we serve.

You can contact us to raise a question, express a concern, or make a complaint about a donation-related matter, including:

  • Errors in donation processing
  • Concerns about how donations are used
  • Communications or fundraising practices you feel were inappropriate
  • Any other donation-specific issues

How to Make a Complaint

If you have a complaint or concern, please contact us. We will treat your complaint with respect and work with you to resolve the issue as quickly as possible.

Contact Details:
Phone: 1300 661 812 (Monday to Friday, 9am–5pm AEST)
Email: complaints@iwda.org.au
Mail: PO Box 64, Flinders Lane, Victoria, Australia 8009

To help us respond promptly, please include relevant details such as your name, contact information, the nature of your complaint, and any supporting documentation (if applicable).

What You Can Expect

Acknowledgement – We will acknowledge your complaint within five (5) working days.

Response – We aim to resolve complaints within fifteen (15) working days. If the issue is complex or requires more time, we will keep you informed of our progress.

Fairness – Your complaint will be handled fairly and impartially. You will not be disadvantaged for raising a concern.

Escalation within IWDA – If you are not satisfied with the outcome, you can request that the complaint be reviewed by IWDA’s Fundraising Manager.

When IWDA May Not Respond to a Complaint

On rare occasions, IWDA may choose not to respond to a complaint. These situations include:

  • The complaint is about something with which IWDA has no direct connection. We may respond to clarify, but we are not obliged to.
  • The complaint repeats an issue we have already addressed, and no new information is provided. We may refer you to escalation options but choose not to respond again. You will be informed of this decision.
  • The complaint or the behaviour of the complainant is abusive, prejudiced, discriminatory, or offensive.
  • The complainant is harassing a staff member, volunteer, supplier, partner organisation and/or the people they serve.
  • The complaint is illegible or incoherent.
  • The complaint has been sent to IWDA as part of a bulk email or mass mailing to multiple organisations. We will determine whether a response is necessary.

IWDA cannot respond to complaints made anonymously. However, we can provide general information and advice to an anonymous complainant via phone or email. We will still use the information provided and any outcomes to improve our processes where possible.

For privacy reasons, we do not collect information about third parties who are not directly involved in the matter or who do not consent to the collection of their data – this includes friends, other family members, or witnesses.

If You Are Dissatisfied with Our Response

IWDA is a member of the Fundraising Institute of Australia (FIA) and is committed to the highest standards in fundraising practice. If your complaint relates to fundraising and you feel it has not been resolved satisfactorily by us, you may escalate the matter to the FIA.

For your complaint to be considered, you must contact the FIA within two months of receiving our response.

Fundraising Institute of Australia
PO Box 642
Chatswood NSW 2057
Phone: 1300 889 670
Website: www.fia.org.au

Privacy and Confidentiality

All complaints are handled in accordance with our Privacy Policy. Your information will be kept confidential and only shared when necessary to respond to your concern.

Our Commitment to Improvement

We view complaints as an opportunity to learn and do better. All feedback is investigated and reviewed to help us improve our fundraising practices and deliver high-quality supporter care.